Life and Success Terms and Conditions
The terms and conditions below apply to all coaching and mentoring services provided by Lily Nava-Nicholson (“the coach”), and The Pathfinder Code® (“the company”) to any individual or organization (“the client”) and constitute the contract for the service to be provided to the client. The term ‘coaching’ as here used covers life coaching, personal coaching, personal development, branding strategy, social media, intuitive art readings, art education and business coaching for clients.
In the spirit of good practice, when you are purchasing coaching services from me, the “coach” I ask you to confirm that you have read and agreed to each statement below and that you wish to proceed.
All coaching services and communication, email or otherwise, delivered by myself, Lily Nava-Nicholson, as well as information on this website www.thepathfindercode.com are meant to help you better understand your emotions, what you really what, align with you path and calling (life’s work) and to help you bring your ideas to life so you can move forward in the areas of your life that you desire. Coaching is not a substitute for professional mental health care or medical care.
The term ‘coaching’ as here used covers life coaching and personal coaching, but it also extends to success and business coaching for clients.
Lily is continually striving to ensure the standard of service she provides to her clients remains excellent. At the end of the coaching process, or series of coaching sessions, the client will be asked to complete a feedback form.
In committing to life coaching with me, you acknowledge the following:
You understand that the coaching services you will be receiving from your Coach are not offered as a substitute for professional mental health care or medical care and are not intended to diagnose, treat or cure any mental health or medical conditions. You also understand that your Coach is not acting as a mental health counsellor or a medical professional.
For legal purposes, you understand that coaching is currently an unregulated industry and that your Coach is not required to hold a “license“ by any entity even though the sessions may take place in the United States or elsewhere.
You understand and agree that you are fully responsible for your well-being during your coaching sessions and subsequently, including your choices and decisions.
You understand that coaching is not a substitute for counseling for mental health care, and you will not use it in place of any form of therapy.
You understand that all comments and ideas offered by your Coach are solely for the purpose of aiding you in achieving the defined goals you create with your Coach. You have the ability to give your informed consent, and hereby give such consent to your coach to assist you in achieving such goals and understand that results are not guaranteed.
You understand that to the extent our work together involves personal development, career or business, your Coach is not promising outcomes included, but not limited to profitability and/or business success.
You understand that your Coach will protect your information as confidential unless you state otherwise in writing. If you report child abuse, elder abuse or neglect or threaten to harm yourself or someone else, you understand that necessary actions may be taken and your confidentiality agreement may be limited in this capacity. Furthermore, if your Coach is ordered by a court to provide information or to testify, he will do so to the extent the law requires.
You understand that the use of technology is not always secure and you accept the risks of confidentiality in the use of email, text, phone, Zoom, and any other technology.
You hereby release, waive, acquit and forever discharge your Coach, any agents, successors, assigns, personal representatives, executors, heirs and employees from every claim, suit action, demand or right to compensation for damages you may claim to have or that you may have arising out of acts or omissions by yourself or by your Coach as a result of the advice given by your Coach or otherwise resulting from the coaching relationship contemplated by this agreement.
You further declare and represent that no promise, inducement or agreement not expressed in this agreement has been made to you to sign this agreement. This agreement shall bind your heirs, executors, personal representatives, successors, assigns, and agents.
Use of this Website
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States of America.
Terms & Conditions
The coaching schedule will be arranged between the Coach and the client and can be booked up to 1 month in advance. Lily will recommend the frequency of coaching sessions based on a professional assessment of the client’s requirements. This recommendation, or plan, is not binding and may be altered and adjusted throughout the coaching journey by mutual agreement, in accordance with the terms set out in this agreement.
The agreed number of sessions is contingent upon the coaching package purchased by the client.
In return for the fees payable by the client (or by a third party on their behalf), Lily agrees to provide the service as described below and in accordance with the terms and conditions set out below. The client agrees to pay fees for the service on the terms and conditions set out below (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the client).
The date that the first coaching session takes place shall be deemed to be the start date for the service. Where any client is unhappy with any of the terms and conditions, they can contact Lily to discuss any concerns and see if they can be resolved before the first coaching session. Participation by any individual in the first coaching session constitutes acceptance of these terms and conditions.
Format of Sessions
Sessions are by Zoom Videoconference or phone. In all cases the client is responsible for calling the coach using the link or number provided. The coach is open to other formats by mutual agreement. Lily is responsible for ensuring that she is available for consultation at agreed times.
The length of each session is contingent on the coaching package purchased by the client. The date and time are set by the client at the time of booking on the appointment booking platform.
Lily’s current fees are stipulated on the website and made clear at the time of booking. She reserves the right to change these from time to time. Any payments for coaching packages paid in advance are honored even if prices have increased between the point of booking and the time of session.
Dates and Times of Sessions
The date and time of the first session and any subsequent session will be registered on the online agenda (“Google Calendar”) maintained on the website. Lily agrees to maintain his availability to match that presented by the website, and to honor the sessions booked through the “Google Calendar” online bookings platform.
Sessions can only be rearranged in accordance with the section in these terms and conditions headed “Rearranging Sessions”.
Fees can be paid online by debit or credit card, or by using the “Stripe” payments gateway linked to the coaching packages payment links on the website, www.thepathfindercode.com.
Receipts and/or invoices are automatically generated via Stripe and will be sent by e-mail.
Fees are payable in advance for the selected coaching package, unless otherwise agreed. Where payment has not been received by Lily in advance of a coaching session Lily is not obliged to provide the session.
Where payment is required on receipt of invoice rather than in advance, a charge may be levied for late payment.
Lily may assign the client tasks or exercises to complete between coaching sessions. There is no obligation on the client to complete these items of ‘homework’, but not doing so may slow the client’s progress in gaining improved quality of life or achieving desired business or personal outcomes.
The client may contact Lily by e-mail in between sessions to seek clarification regarding anything arising from a coaching session or for administrative purposes (e.g., when a client needs to rearrange a coaching session or make a payment).
If a client needs to rearrange a coaching session, they should provide at least 48 hours’ notice. No refunds will be given to clients for unused coaching sessions unless 48 hours’ notice has been given. In exceptional circumstances Lily may need to rearrange a coaching session. In those instances, he will also give the client 48 hours’ notice where practical.
Where a client pays for a coaching package in advance, they must have the coaching session(s) that they have paid for within 6 months of the payment or their fee is forfeited.
Personal information or business information supplied by clients in coaching sessions will be treated as confidential. It will not be disclosed to a third party without the client’s prior permission, save where required by law or where action might be necessary to prevent harm to the client or someone else.
In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behavior by the client, actual or potential conflict of interest, or other reasons, Lily can decide to terminate the service to the client early or refuse or be unable to provide further coaching sessions to the client. In such a circumstance the client will be given reasonable notice of termination by Lily where practicable and will be refunded any advance payments made for coaching sessions not yet provided.
Lily will seek to enable the client to improve their personal growth or level of business success and to achieve their desired outcomes. Remarkable results can be achieved where clients follow a clear plan in a committed way. However, the client has sole responsibility for taking important decisions in their life or business. Lily has no liability for any loss incurred by any client, whether financial or otherwise, following commencement of coaching sessions, or for any perceived failure by the client, whether justified or otherwise, to achieve a material improvement in quality of life, career or business or to achieve their desired outcomes or goals.
Variation of Terms & Conditions
Where an Initial Number of Sessions is agreed, any changes to these terms and conditions intended to take effect prior to the conclusion of those Initial Number of Sessions will only have effect if agreed by both Lily and the client and confirmed by Lily in writing by email or letter. If following receipt of such notification of change, the client no longer wishes to proceed with further coaching sessions, they may withdraw from the service immediately by giving notice in writing by email and they will then be entitled to a refund of any fees paid in advance for coaching sessions, not yet provided. Such notice will be effective on receipt by Lily.
This contract is governed by the laws of the United States whose courts have exclusive jurisdiction in relation to any dispute, disagreement, proceedings or legal claim of any nature relating to the service provided or the contract.
Feedback about the service is welcomed and can be given during a coaching session or by writing to email@example.com
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by Lily Nava-Nicholson 2020